Privacy Notice


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MX +52 322 260 9745

experience@healinequilibrium.com

Privacy Notice

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To Equilibrium Healing, S. de R.L. de C.V., (hereby to be referred to as “Equilibrium Healing Resort”), with its address at Roma, No. 134, No. int 10 between Milan y Lisboa, Col. Lic. Gustavo Diaz Ordaz, Puerto Vallarta, Jalisco, México, zip code 48310, the privacy and correct use of the information that you provide us is highly important. For this reason, as those responsible for gathering, using and protecting your personal information given to us, we are committed to giving it the adequate use in strict accordance with the Federal Law of Protection of Personal Information in Possession of Third Parties (hereby the “Law”).

Via this Privacy Notice, you are informed that the personal information given to Equilibrium Healing Resort upon completion of the registration forms in digital or printed format and telephone communication with our authorized personnel, such as name, address, telephone number, e-mail address, nationality and special personal dates of celebrations, will be used in order to provide you with the services that have been requested from us. Such services include reservations, membership to our Loyalty Program, or any other service related to offering tourist services; to inform you of any new related services; to inform of any changes to the above; to offer promotions and special services; as well as to check the quality of service that we provide. All of the above is carried out in order to provide you with a better service and to identify your personal preferences in order to make your stay as pleasant as possible.

If any information regarding your state of health has been provided to us, considered in accordance to the law as sensitive personal information, this will be used with the sole purpose of providing you with a personalized service and to make your stay a more comfortable one. In this case, you expressly authorize the use of such information and Equilibrium Healing Resort abides to treat this in accordance with the appropriate security measures, guaranteeing your confidentiality at all times.

We want to inform you that your personal data will not be shared with any authority, company, organization or person other than us, and will be used exclusively for the above indicated purposes.

At any moment you may revoke your consent which you have provided us for the treatment of your personal information and may exercise your rights of access, modification, cancellation or opposition to the treatment of any of your personal information given to us. Any such request should be presented in writing to Equilibrium Healing Resort, “Customer Service Department”, at the following address: Roma, No. 134, No. int 10 between Milan y Lisboa, Col. Lic. Gustavo Diaz Ordaz, Puerto Vallarta, Jalisco, México, zip code 48310, from Monday to Friday from 9:00 a.m. to 2:00 p.m. and Equilibrium Healing Resort, and you will have a maximum period of 20 days to attend your request and inform you about the origin of the request and Equilibrium Healing Resort will send a written reply to the postal or e-mail address provided to us in your aforementioned written request.

Equilibrium Healing Resort reserves the right make any changes or updates to the present Privacy Notice at any time. In such case, any modification to this notice will be available at our website: https://www.healinequilibrium.com

I am fully aware of the contents of this Privacy Notice and I accept that my personal information given to Equilibrium Healing Resort will be used in accordance with the points established within this Privacy Notice.

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Discover Equilibrium, a healing ground for the mind, body and soul conceived as a technology detox retreat based on nature and soul nurturing food and activities.

Privacy Notice

Aviso de Privacidad

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From Mexico: +(52) 322 260 9745

Local Phone:+(52) 322 293 5516

From USA: +(1) 707 260 2110

Email: info@healinequilibrium.com

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